Legal

Privacy Policy

Last updated: May 25, 2026

This Privacy Policy explains how SCIGOLD ("we", "our", "us"), operated by Shenzhen Scigold Battery Technology Co., Ltd., collects, uses, and protects your personal information when you visit scigoldpower.com or purchase our products. We believe in plain language — below, you'll find what we collect, why we collect it, and what control you have.

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1. Information We Collect

Information you provide

• Contact details — name, email, shipping address, and phone number when you place an order or subscribe to our newsletter.
• Payment details — handled directly by Shopify Payments and Stripe. We never see or store your full credit card number.
• Account preferences — communication preferences, language, currency.

Information collected automatically

• Device & browser — IP address (anonymized after 30 days), browser type, operating system, screen resolution.
• Behavior — pages visited, time on page, referrer source, items viewed/added to cart. Used to improve the site experience and detect fraud.
• Cookies — see our Cookie Policy for the full list.

We do not collect: biometric data, government IDs, social security numbers, precise GPS location, or any sensitive special-category data as defined under GDPR Article 9.

2. How We Use Your Information

• Fulfill orders — process payment, ship products, send order confirmations and tracking.
• Customer support — answer questions, resolve issues, process returns and warranty claims.
• Marketing — only if you've explicitly opted in (newsletter signup, marketing consent at checkout). You can unsubscribe at any time with one click.
• Site improvement — aggregate analytics to understand which products and articles resonate. No individual profiling for advertising without your consent.
• Legal compliance — tax reporting, fraud prevention, responding to lawful government requests.

3. How We Share Your Information

We do not sell personal information. We share data only with these categories of processors, under strict contractual safeguards:

• Shopify Inc. — order processing, payment handling, checkout. Shopify Privacy Policy
• Stripe — payment processor. Stripe Privacy Policy
• Cloudflare — site hosting and DDoS protection.
• Google LLC — anonymized analytics (Google Analytics 4 with IP anonymization enabled).
• Shipping carriers — USPS, UPS, FedEx, DHL for delivery. They receive your name and shipping address only.
• Lawful authorities — only when legally compelled (court order, subpoena).

4. Your Rights

Regardless of where you live, you have the following rights:

• Access — request a copy of all personal data we hold about you.
• Correction — fix inaccurate or incomplete information.
• Deletion — request erasure ("right to be forgotten"), subject to legal record-keeping obligations (e.g., tax records).
• Portability — receive your data in machine-readable format.
• Opt-out — unsubscribe from marketing or restrict processing.
• Object — to specific uses such as profiling or automated decision-making.
• Lodge a complaint — with your local data protection authority.

To exercise any of these rights, email us at [email protected]. We will respond within 30 days (GDPR) or 45 days (CCPA).

California residents additionally have the right to know what categories of personal information have been collected and disclosed for business purposes in the past 12 months, and the right to opt out of any sale or sharing of personal information. SCIGOLD does not sell personal information.

5. Data Retention

• Order records — retained 7 years for tax compliance, then deleted.
• Newsletter subscribers — until you unsubscribe, then deleted within 30 days.
• Analytics — 14 months (GA4 default), then aggregated only.
• Support tickets — 3 years from last interaction.

6. Data Security

We use industry-standard safeguards: TLS encryption in transit (256-bit SSL), encryption at rest for payment and account data, access controls and audit logs for our internal systems, and PCI-DSS Level 1 compliance via Shopify and Stripe for all payment handling. No method of transmission over the internet is 100% secure, but we work to reduce risk to a minimum.

7. International Transfers

SCIGOLD is operated from China and the United States. If you're in the EU/UK, your personal data may be transferred outside the EEA. We rely on the European Commission's Standard Contractual Clauses (SCCs) and other appropriate safeguards for any such transfer.

8. Children's Privacy

SCIGOLD products are sold to adults. We do not knowingly collect personal information from children under 13 (United States) or under 16 (EU). If you believe a child has provided us with personal information, please contact [email protected] and we will delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new "Last updated" date, and — for substantive changes affecting how we use your data — emailed to subscribers at least 30 days in advance.

10. Contact

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Related: Terms of Service · Cookie Policy